After a long day at work for some and the beginning of the day for others, the customers of Insight Communications Inc. in Louisville were surprised to see that their televisions only show frozen images in every channel that they surf.

The reason for this Insight cable outage is the faulty equipment located at company’s operations hub in Louisville. According to Jason Keller, the director of public affairs of the New York-based cable provider, the equipment just had glitches which affected the service in Louisville. However, the Insight cable problem did not just affected Louisville alone. Insight cable customers who are located in Lexington, Kentucky as well as Northern part of Kentucky also felt the glitch at the same time. They did not just saw the frozen images but lost a couple of channels too.

Jason Keller also mentioned in the release that the service will be restored in just a couple of hours. They already found the problem and their technicians are already working on it so that the Insight cable will be up and running again.

When asked, Keller did not give even the estimate number of affected clients that have been ranting because of the outage. But one thing is for sure. The affected customers are in “thousands”.